Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@themjstore.co.uk. 

 
You can always contact us for any return question at support@themjstore.co.uk.

Damages and issues
Please inspect your order when you receive it and contact us if the item is defective, damage, or you receive the wrong item. We will review the issue and provide an appropriate solution in accordance with statutory rights.

Exceptions / non-returnable items
Certain products may be excluded from cancellation rights where permitted by law.Any applicable exclusions will be clearly stated on the relevant product page before purchase.

Exchanges 

We don't not offer exchanges as a separate service for change-of-mind purchases. If you wish to purchase a different item in accordance with this policy and place a new order.This does not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.

 

Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Where a refund is due, it will be issued to your original payment method in accordance with applicable UK consumer law.

For eligible cancellations, refund will normally be made within 14 days as required by law. We may withhold the refund until we receive the returned goods or evidence that they have been returned, where permitted by law.

If you have any question about your refund, please contact as at : support@themjstore.co.uk